Skinovate Nexa believes in fair business practices and clear refund and return guidelines.
Eligibility for Return
- Products must be unused, sealed, and in original condition
- Return request must be made within 7 days of delivery
Non-Returnable Items
- Opened or used products
- Promotional or discounted items
Refund Process
- Approved refunds are processed within 7–10 working days
- Refunds are credited to the original payment method
Damaged or Wrong Products
Customers must notify the company within 48 hours of delivery along with proper proof (images/video).
Shipping charges are non-refundable unless the error is from the company.